Privacy Policy

1. Introduction

Water Softener Salt ("we", "our", or "us") operates the website water-softener-salt.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

When you make a purchase or contact us, we may collect:

• Name and contact details (email address, telephone number)
• Delivery address
• Billing information
• Order history and preferences
• Communication history with our customer service

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website
• Device information

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Respond to customer service requests
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

4. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at [email protected]

5. Cookies

We use cookies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

6. Contact Information

For questions about this Privacy Policy or your personal data, contact us at: